Shipping Policy

At Sandal Style Shop, we’re dedicated to bringing comfortable, high-quality footwear to your entire family. Our shipping and returns policies are designed to be as straightforward and supportive as our famous arch support sandals.

Shipping Information

Order Processing

We typically process orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We ship worldwide, excluding some remote areas and parts of Asia. Please note that international customers may be responsible for customs duties or import taxes.

Returns & Exchanges

We want you to be completely satisfied with your Sandal Style Shop purchase. If you need to return or exchange an item, here’s what you need to know:

Return Policy Overview

• 15-day return window from delivery date
• Items must be unworn, unwashed, and in original condition with all tags attached
• Original packaging (including shoe boxes and dust bags) must be included

Non-Returnable Items: Arch Supports and Insoles that have been opened or used, any footwear without original tags, and final sale items.

How to Return an Item

1. Contact Us: Email [email protected] within 15 days with:
   • Subject line: “Return Request: [Your Order Number]”
   • Your order number
   • Item(s) you wish to return
   • Reason for return
   • Whether you prefer a refund or exchange
2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and a Return Authorization Number (RAN)
3. Package Your Items: Securely pack items in original packaging with all tags and accessories
4. Ship Your Return: Send to:
   Sandal Style Shop Returns
   3404 Raccoon Run
   POMPANO BEACH, US 33064

   We recommend using a trackable shipping method.

Refund Information

Exchanges

Need a different size of our Big Buckle sandals or want to try our new Multi-strap design? We’re happy to help!

• Exchanges are subject to product availability
• We cover replacement shipping costs if the exchange is due to our error
• Specify your preferred size in your return request

Damaged or Defective Items

If you receive damaged or defective items (like our oiled leather sandals with imperfections), please contact us immediately at [email protected] with photos. We’ll arrange a free return and expedite your replacement.

Thank you for choosing Sandal Style Shop for your family’s footwear needs. We appreciate your business and strive to make every step of your shopping experience as comfortable as our sandals!