At Sandal Style Shop, we take pride in crafting comfortable, high-quality sandals and footwear for your entire family. While we’re confident you’ll love our products as much as we do, we understand that sometimes an exchange or return may be necessary. Our policy is designed to be as comfortable and supportive as our arch support sandals.

Our Return Policy

You may return most unworn, unwashed items in their original condition with all tags attached within 15 days of receiving your order. Please note:

  • All returns must include the original packaging (including any shoe boxes and dust bags)
  • Items must not show signs of wear or damage
  • For hygiene reasons, we cannot accept returns on arch supports and insoles that have been removed from their original packaging

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned:

  • Arch Supports and Insoles that have been opened or used
  • Any footwear without its original tags
  • Items purchased during final sale promotions

How to Initiate a Return or Exchange

Our return process is as simple as slipping into our comfortable Footbed Sandals:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our return center at:
    Sandal Style Shop Returns
    3404 Raccoon Run
    POMPANO BEACH, US 33064
    We recommend using a trackable shipping method as you’re responsible for the items until they reach us.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request within 3-5 business days.

Return Request Template

Subject: Return Request: [Your Order Number]

Dear Sandal Style Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number]. The details are as follows:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Information

We aim to process refunds as quickly as we craft our comfortable sandals:

  • Timing: Refunds are processed within 3-5 business days after we receive your return. Please allow additional time for your bank or credit card company to post the refund to your account.
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Returns: For customers outside the US, any customs duties or import taxes are non-refundable.

Exchanges

Looking for a different size of our Big Buckle sandals or want to try our new Multi-strap design instead? We’re happy to help:

  • Exchanges are subject to product availability
  • We’ll cover the shipping costs for your replacement item if the exchange is due to our error
  • For size exchanges, please specify your preferred size in your return request

Damaged or Defective Items

While we carefully inspect every pair of sandals before shipping, if you receive a damaged or defective item (like our oiled leather sandals with imperfections), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.

Still Have Questions?

Our customer service team is as supportive as our arch support products! Contact us at [email protected] or call us during business hours for assistance with your return or exchange.

Thank you for choosing Sandal Style Shop for your family’s footwear needs. We appreciate your business and strive to make every step of your shopping experience as comfortable as our sandals!